- Service Support Friends Committed Humble Efficient
- Humorous Teamwork Fun Quality Family Innovation Humility
- Passionate Inspiring Best Honesty Remarkable Satisfaction
- Adventurous Fanatical Nurturing Partnership Excellence
- Reliability Resourceful Consistent Customer Results Caring
- Delight Responsibility Educating Diversity Community Loyal
- Transparency Leadership Listening Transformation
- Open-Minded Respectful Learning Integrity Positive
Heating Oil Northern Ireland is commited to offering our customers the best possible service.
This means that we will
· Ensure all our delivery drivers are fully ADR trained and our delivery systems are HMRC approved.
· Deliver oil according to your requirements/specifications within an agreed time frame (subject to weather and trading conditions).
· Value our customers and engage actively with them.
· Advise you on all the services we provide.
· Ensure our services are accessible to all our customers.
· Comply with all applicable Northern Ireland Health & Safety and Environmental legislation and guidelines.
· Offer you a choice of payment options.
· Produce clear and accurate invoices and bills.
· Provide special help and advice for our most vulnerable customers.
· Make it easy for you to contact us.
· Deal quickly and effectively to try and resolve any problems that you advise us of.